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Frequently Asked Questions

Amenities

Do you have lockers?

We offer shoe storage free of charge and rent lockers for £1 to secure your belongings while you jump. Please empty your pockets, cell phones, iPods, keys, and any other items that can cause injury or be lost or broken.

Booking

Do I need to book if I am a parental assistant or a carer?

Parental assistant tickets can be bought alongside a 1 hour Bounce for ages 3-4 online.
Carers do not need to book tickets for themselves – as long as they can provide carer certification on arrival to the park.

Do I need to make a booking?

To avoid disappointment, bookings are HIGHLY recommended.
Book now to start bouncing in Uk's largest indoor trampoline park

Do we need identification to bounce?

In certain situations, you may be asked to provide a picture ID with a date of birth to prove your age. Carers will also need to provide carer identification.

Do we need to come as a group or can I come to Bounce on my own?

You are welcome on your own, or as a group. Groups of 12 or more people will need to be booked over the phone with us – groups of less than 12 will need to be booked online.
book-now

How much does it cost?

Please see full details under Hours and Prices.

Is there an admission fee for people who are not jumping?

Yes, in the form of credit to be used in the coffee shop.

There are no spaces available online – can I still turn up?

Our booking website shows the amount of spaces available in the whole park. So if we are fully booked online, we would not be able to accept walk-ins on the day either.

What is the age range for jumping?

Almost everyone can join the fun, Bounce is suitable for all ages 3 and above!

What is your cancellation policy?

We are only able to offer refunds on admissions booked online if we are given at least 24 hours’ notice. If you are unable to make your session on the day, we can reschedule your booking to a future date, as long as you inform us before your session is due to begin. Bookings may only be rescheduled once. If you cannot attend a rescheduled booking, your booking payment is forfeit.

For birthday parties, our party team must be notified as soon as possible that you wish to cancel your event. Your 20% deposit will be forfeit but if notified at least 7 days in advance, you will receive a refund of any other remaining payments. No refunds will be issued if less than 7 days’ notice is provided.
Book now to start bouncing in Uk's largest indoor trampoline park

When are your busiest/quietest times?

Our peak days are on weekends and on school holidays. If you prefer quieter days, we recommend visiting us on a school term weekday.

Food & Drinks

Are we allowed to bring in outside food or beverage?

We do not allow outside food or beverage. However, if you booked a birthday party with us, you may bring in cake to consume in the designated party room or party table. Should one of the guests of a birthday party suffer from food allergies, outside food may be brought to be consumed at the party table or in the VIP party room. Doing so does not affect the price charged for the party.

Can I buy food and beverages in the Bounce park?

Yes, we have a designated area with a coffee shop open at all times.

Groups

Do you offer special group rates?

Please contact us to discuss a tailor made group package.

Is Bounce suitable for corporate events?

Yes, Bounce is a great venue for corporate team building, brainstorming sessions, office get-togethers, meetings or day conferences. The surrounding activities are creatively stimulating and are great for team building, and our private rooms offer great meeting and presentation facilities.

Click here to know more

Parties

Can I celebrate my birthday at Bounce?

Yes, please find more information under Birthday Parties.

Can the party be started in the party room?

As full tummies and jumping are not an ideal mix, the party begins on the trampolines and the food is served afterwards in the party room.

Birthday Parties >>

Do parents need to stay at the party?

The birthday parents are required to stay at the party and we request one adult per five children so if you have 15 children we expect the parents and one other adult to be present.

Birthday Parties >>

Do you assist with the party?

Bounce will assign a party host for your party who will ensure that the party runs smoothly.

Birthday Parties >>

Do you offer birthday party rates?

Our party rates are based on a 90 minute package, and a minimum of 12 jumpers. You can find more information under Birthday Parties.

When should I order the party food?

Party food must be arranged beforehand when making your booking.

Birthday Parties >>

Safety

At what age can a child enter Bounce without adult supervision?

For kids aged 3-5 years, a parent must be with the child at all times. For children up to 12 years old, an adult (not necessarily a parent) in attendance is required. Kids over the age of 12 can enter on their own, however remember that all jumpers of any age must have completed a waiver prior to jumping.

Can I jump whilst wearing jewellery?

All jewellery must be removed or covered up before bouncing. Studded belts and hooped earrings are not permitted. Remember to empty your pockets before jumping.

Can I sit down on the Bounce court?

No, if you need to rest, please exit the trampoline area.

Can two people jump on the same trampoline?

No, only one person is permitted to jump on a trampoline. Two people bouncing on the same trampoline creates a dangerous ‘double bounce’ effect which substantially increases the risk of injury.

Can we wear shoes or socks?

All jumpers must purchase special Bounce branded grip socks with rubber soles prior to jumping. No other footwear is permitted on the trampolines.

Do I need to sign a waiver before heading to the Bounce park?

Every jumper needs to sign a liability waiver before jumping at Bounce. If you are under the age of 18 your parent or legal guardian must fill the waiver out for you, however they do not have to be present when you visit the park. Waivers can be completed in advance by downloading them from your local website.

Read our Bounce Waiver

Do injuries happen?

Bounce employs the latest technology and safety engineering to ensure that your jumping experience is as safe as possible. Like any extreme sporting activity, injuries can and do occur. However, injuries are rare and usually quite minor. A recent study of trampoline parks across the US found an injury incident rate of 0.02%, with the most common injuries being trampoline burns and bruises. Trampoline Parks have a better safety rate than any competitive sport; even safer than bowling! Follow our safety rules and the chances of injury are even less.

Is it safe?

Unlike home trampolines, with our specially designed, spring loaded frame, landing here has more give. All frames and springs are covered by 2 inch thick safety pads. With 360 degrees of trampoline walls and court supervisors, there’s no falling off this trampoline. All visitors are given a full induction prior to jumping.

Is there an age limit?

The minimum age is 3 years and there is a dedicated trampoline area called the Kids’ Court for children aged 3 – 5 years old.

Is there any induction?

Yes, on each visit everyone is given the opportunity to watch our safety induction presentation prior to jumping.

Once I complete a waiver, for how long is it valid?

Our general rule is that valid/legible waivers are kept on file for one year. However, for a variety of reasons, this cannot be guaranteed so you may be requested to complete an additional waiver if your record is unavailable or has expired.

waiver

What is the weight limit?

Our manufacturer recommends a maximum weight of 125kg.

What material are Bounce branded grip socks made from?

The composition of our Bounce branded grip socks are 80% cotton and 20% spandex/elastane.

What should I wear when bouncing?

We recommend comfortable athletic clothing, but feel free to jump in everyday clothes – although hoodies are not permitted. Please keep in consideration that we are a family friendly environment.

Waiver

Can siblings/aunts/uncles/grandparents sign for a minors waiver?

No, only a LEGAL parent/guardian can sign for a jumper under 18. Remember this is a legal document, there are NO exceptions.

Read our Bounce waiver

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